Creating an Exceptional Experience w/Shawn Richard

On this episode Shawn Richard joins Kellen and Sean to talk about how he has built his business around creating an exceptional experience. Shawn goes into the importance of the client concierge position and how that plays a crucial role in creating a memorable brand that generates referrals. 

“I want to give great service, but honestly I want to create an exceptional experience.”

– Shawn Richard

Resources Take your mortgage business to the next level. Visit nextlevello.com for more information. Click here to schedule your free no-obligation Next Level Coaching Call: https://nl.nextlevello.com/schedule

What We Learned From This Episode

Absorb knowledge from those who are better than you.

Be so good that people want to come back to you.

Buy back your time and create a great experience by hiring a client concierge. 

Strive to create an experience where they remember you long after the transaction is done. 

People appreciate good service, but they will always remember a great experience.

Quotes from the episode:

“My first mistake was thinking that being a loan officer was easier than it was and not putting in the work.”

“It is rare these days that companies want to perform on a high level where people are compelled to come back and bring others.”

“I want to give great service, but honestly I want to create an exceptional experience.”

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